A common error that many users commit, is that they forget to include the prefix ‘user’ when punching in their username

For example if your username was user123456 and your password was xyz and you tried to log in as 123456 and xyz it will not work.

Note: Usernames and passwords are case sensitive so please make sure that your Caps Lock key is not turned on as it may lead to an error with the entered username or password.