FAQs

Q: What should I do if my log files are not updating?

When you don’t get updated log files, be patient and wait for some time. You don’t need to uninstall and reinstall MobiCiD again and again. For further technical support, you should consult the customer service department of MobiCiD service.

Q: Is there any effect on battery consumption as the app is installed?

Yes the functionality of the app affects the battery when it’s installed and updates data for the first time. As in start there is a lot of data, it will make the cell phone use battery to some extent. MobiCiD is developed with perfect optimization and doesn’t let the phones eat up battery onwards.

Q: Can I switch phones under the same license?

Yes, you can! For switching the target device, you need to reset the activation code from your control panel. Reset activation code will allow you to re-use the code for your new device. After resetting the code, just install MobiCiD application onto the new phone and activate the app with the same activation key you use previously. Note: Just keep in mind that the resetting of activation code will delete all your previous data from your control panel. So make sure to save all your data before resetting the activation code.

Q: I got the license but there’s no welcome email or instructions?

Check your spam and junkmail folders to see if our email went there. If that’s not the case then let us know and we will fix the problem for you ASAP.

Q: How do I use the app after Installation?

Login to your online account. The ID and password should be with you through our welcome email. All the information from your target phone will be uploaded to it on regular intervals. What if there’s a problem? Shoot us an email and we’ll deal with it immediately.

Q: I have very little tech knowledge. What if I mess something up?

You won’t. Our installation process is so easy even your grandmother could follow it and get the job done. More info can be found on our How to Install page. Physical access: How often do I need it for the target phone? Actually after you install the app you will never have to touch the phone again. You just need a couple of minutes to install MobCiD, that’s it, if you need discreet version then required verification.

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What should I do if my log files are not updating?

Is there any effect on battery consumption as the app is installed?

Can I switch phones under the same license?

I got the license but there’s no welcome email or instructions?

How do I use the app after Installation?

I have very little tech knowledge. What if I mess something up?

Get a personal consultation.

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